Your information, our responsibility

How we collect, use, and protect your personal and health information.

Sports Therapy and Osteopathy Rapid ("we," "our," or "the clinic") is committed to protecting your privacy. This policy describes how we collect, use, disclose, and safeguard your personal and health information in connection with our osteopathy and athletic therapy services.

Information we collect

We may collect the following types of information:

• Contact and identification: Name, address, phone number, email, and date of birth.
• Health information: Medical history, reason for visit, assessment and treatment notes, referrals, and other clinical information necessary for your care.
• Insurance and billing: Insurance plan details, policy numbers, and payment information as needed for claims and billing.
• Website and communications: If you contact us through our website or email, we may keep a record of that correspondence.

How we use your information

We use your information to:

• Provide osteopathy and athletic therapy assessments and treatments.
• Schedule and manage appointments and send appointment reminders.
• Process insurance claims and payments.
• Communicate with you about your care and our services.
• Comply with legal and professional obligations and to maintain clinical records as required by our professional bodies and applicable law.

Disclosure of your information

We do not sell your personal or health information. We may share your information only in the following circumstances:

• With your consent: For example, to another healthcare provider or to your insurer when you have authorized us to do so.
• Insurance and billing: Sharing only necessary details with your insurance provider to process claims you have authorized.
• Legal requirements: When required by law, court order, or regulatory authority.
• Protection of rights: When necessary to protect the rights, safety, or property of the clinic, our patients, or others.

Retention & security

We retain your records in accordance with professional and legal requirements (including those of Ostéopathie Québec and the Canadian Athletic Therapists Association). We use reasonable administrative, physical, and technical measures to protect your information from unauthorized access, loss, or misuse.

Electronic and paper records are stored securely; only authorized personnel have access to your file for purposes of your care and clinic operations.

Your rights

Subject to applicable law (including Quebec's Act respecting the protection of personal information in the private sector and the Act to modernize legislative provisions respecting the protection of personal information, "Loi 25"), you have the right to:

• Access: Request access to the personal and health information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Withdraw consent: Withdraw consent for certain uses of your information, where the law allows. Note that withdrawal may limit our ability to provide or continue care.
• Complaints: File a complaint with our clinic or with the Commission d'accès à l'information du Québec if you believe your rights have not been respected.

To exercise these rights, please contact us using the details below.

Updates to this policy

We may update this privacy policy from time to time. The current version will be posted on this page with an updated revision date. We encourage you to review it periodically. Continued use of our services after changes constitutes acceptance of the updated policy where permitted by law.

Contact us

For any questions about this privacy policy, to access or correct your information, or to make a complaint, please contact:

Last updated: March 2026